Chicago Card - Replace Card (Step 1)

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Replace Card (Step 1)

Getting a replacement is easy if your card is registered!

Simply fill out the information below, and the CTA will send you a new card with the fare value that is on your card at the time you submit this request, minus a $5 replacement fee.

Name Associated with Card:

Card PIN:
(4-character alphanumeric)

Card Serial Number:

Reason for Replacement:
Additional Details:
How would you like to receive your replacement card?

Replacement cards will be available for immediate pickup at CTA headquarters after you have submitted your request.

PLEASE NOTE: Once we receive a request to replace a Chicago Card, the current card is turned off immediately and it no longer works. Once the card is turned off, it cannot be reactivated or used again.

Only registered cards can benefit from this valuable replacement option. If you would prefer to phone in your replacement request, please contact CTA Customer Service by calling 1-888-YOUR-CTA (1-888-968-7282), TTY: 1-888-CTA-TTY1 (1-888-282-8891), Monday through Friday, 7 a.m. to 7 p.m.

Required fields have red lettering.

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