Third-party administrators (TPA) manage the Chicago Card Plus Program through the following procedures:

Initial Steps

1. On the TPA Enrollment Form you must designate a superuser administrator. Upon enrollment, the superuser administrator will receive an e-mail notifying him or her of the account username and password.
2. The superuser should log on to the TPA account and change the system-generated password to one that is easily remembered.
3. In the event that there is more than one person from the TPA who will work with specific employer accounts, the superuser can provide individual users with access to employer accounts.

Every Month

1. The TPA user must log on to www.chicago-card.com and submit the online order form during the update window. This occurs between the 5th and 15th of every month. Please note: Even if there are no changes to employees’ deductions, the order form MUST be submitted each month.
2. During the update window, the TPA user can change employee pre-tax dollar amounts, suspend or cancel employees and note replacement fee amounts that can be added to employee deductions or paid by the employer or TPA.
3. If payment is made via an ACH pre-authorized debit, the CTA will execute this transaction shortly after the close of the update window. Payment via company check requires the check to be postmarked and mailed no later than the 15th of the month to ensure that employees receive timely deposits in the accounts. See the Enrollment/Reloading Timeline.
4. TPA users will have access to previous month's updates through the reports section of the online account.

Key things to note:

• Chicago Card Plus RTA/CTA Transit Benefit Program orders should NOT be submitted through the traditional RTA/CTA Transit Benefit ordering process. Please administer the program as outlined above for Chicago Card Plus.
• Employers with third-party administrators will receive an account username and password in order to view summary reports but will not be able to make changes to employee elections.

Click here for guides on

	Enrollment Process
	Monthly Administration

Third-Party Administrator Home

For employees that request RTA FareChecks or CTA Transit Cards, the current ordering procedures will remain in effect.