Chicago Card Plus® Terms and Conditions
These terms and conditions are provided to you by the Chicago Transit Authority (CTA) to assist you in using your Chicago Card Plus® (CCP) card.These terms and conditions, along with your order form, constitute your Agreement (“Agreement”). By using the CCP card, you agree to comply with these terms, which are outlined below.Use of your CCP card or your failure to return your unused CCP card to the CTA within 10 days of receipt will constitute acceptance of these terms and conditions. Upon acceptance of these terms and conditions, failure to comply with this Agreement may result in termination of your CCP account.Please read this Agreement carefully and keep a copy for your records.
Applying for and Using Your Chicago Card Plus Card
There is a non-refundable $5 application fee for the Chicago Card Plus. Unless otherwise indicated by the CTA, the $5 application fee is waived for Chicago Card Plus first-time users.You acknowledge that all information on your CCP card application is true, correct, and complete. It is your responsibility to ensure that the information you provided on your application such as credit card information, including the expiration date of your credit card, is updated as necessary to remain current. You agree to inform the CTA in writing or on-line of any change to the information set forth in your CCP card order form. Failure to maintain current information with the CTA, including credit card information, may result in termination of your account. All information that you provide to the CTA in connection with your CCP account is subject to investigation and verification by the CTA. You authorize the CTA to contact your employer or credit card company listed in your application to determine your eligibility for a CCP card and/or the RTA/CTA Transit Benefit Fare Program where applicable.
Up to five card holders may be linked to one CCP account.However, there can be only one RTA/CTA Transit Benefit Fare Program participant on a multiple card account.
A maximum balance of $300 may be stored in your CCP card. Card values on Transit Cards, Chicago Cards and/or in Chicago Card Plus accounts may not be combined to pay fares.
To board a bus or enter through a rail station turnstile, simply touch your Chicago Card Plus to the touchpad on the front of rail station turnstiles and bus fareboxes on all CTA and Pace buses. Chicago Card Plus is accepted for full-fare payment on all CTA rail and bus routes, and Pace buses. Metra does not accept CTA fare media.
Do not insert your CCP card into any CTA fare equipment. There is a $5 fee to replace a CCP card that was inserted into CTA fare equipment. The CTA reserves the right to inspect your CCP card at any time for damage and/or abuse.
If your CCP account balance is insufficient to pay for transit rides taken using your CCP card, you will remain liable to the CTA for all outstanding amounts due. The CTA reserves the right to use any reasonable means necessary to collect on outstanding balances in your CCP account.
Expiring Chicago Card Plus Card Replacement
CCP cards expire in approximately four years. You may check the expiration date for your CCP card on any of the Passenger Information Units (“PIUs”) located near the Customer Assistance kiosks in most CTA rail stations, online at www.chicago-card.com, or by calling 1-888-YOUR-CTA (1-888-968-7282) (TYY: 1-888-CTA-TTY1 (1-888-282-8891)), Monday through Friday, 7 a.m. to 7 p.m..
Unless otherwise notified by the CTA, no earlier than 45 days prior to your CCP card’s expiration, CTA will send you an e-mail to inform you that your card will be expiring soon, and ask you to confirm/update your current mailing address so that your new card can be sent to you.
CTA will replace your expiring CCP card at no cost to you.Once you have confirmed your correct mailing address, CTA will send the new card to you.
Once you receive your new CCP card, you should destroy your old card to prevent any unauthorized usage.
Fare Payment Methods
You may use your CCP card to pay for rides you take on the CTA and Pace transit systems either: (1) through participating in your employer's Transit Benefit Program; (2) by providing the CTA with a valid credit card number; or by adding money to an existing account, using cash, money orders, or RTA FareChecks at the CTA Sales Center at 567 W. Lake Street, 2nd floor, Monday through Friday, 8 a.m. to 4:30 p.m. If you elect to pay using cash, money orders, or RTA FareChecks, you must have a valid credit card assigned to your account or you must be an active participant in your employer's Transit Benefit Program. The vending machines at CTA rail stations cannot be used to add money or to check the balance of your CCP account.
Under either payment method (Transit Benefit Fare Program or valid credit card), you may elect to have your CCP card function as either a 30-Day Pass or a Pay-Per-Use fare card.
30-Day Pass. If you elect to use your CCP card as a 30-Day Pass, the “pass” will be good for unlimited rides for the CCP cardholder only on the CTA and Pace systems for 30 consecutive days beginning with the first ride taken using your CCP card. By selecting the 30-Day Pass function, you authorize the CTA to charge your credit card the amount necessary to purchase another 30-Day Pass three days prior to the end date of your prior 30-Day Pass, unless you elect to change your fare choice to Pay-Per-Use prior to that time. If you are an active RTA/CTA Transit Benefit Fare Program customer, your account may be reloaded with the funds to purchase your next 30-Day Pass on the last day of each calendar month, regardless of how many days are left in your current pass. Your next 30 day period will then begin with the first ride taken with your CCP card after the completion of your previous 30 day period. Please note that the cost of the 30-Day Pass is subject to change as provided by the Chicago Transit Board.
Pay-Per-Use. If you elect to use your CCP card to function as a Pay-Per-Use fare card, the appropriate fare amount will be deducted from the balance in your CCP account each time you touch your CCP card to fare collection devices on the CTA and Pace transit systems. If you are a RTA/CTA Transit Benefit Fare Program customer, your CCP account balance will automatically be reloaded on the last day of each calendar month (unless you have told your employer otherwise or are suspended from the Transit Benefit Fare Program for any reason), provided that your employer has made the funds available to the CTA in a timely manner. If you are not an RTA/CTA Transit Benefit Fare Program customer, your credit card will be charged the amount you have elected ($20, $40, or $60) for the initial value of your CCP card. By selecting the Pay-Per-Use fare choice, you authorize the CTA to charge your credit card the amount you have chosen ($10, $20, $40, $60 or $80) each time your account balance falls to $10.
If your CCP account cannot be automatically replenished for any reason, your CCP card will be deactivated once your account balance reaches $0. After your CCP card is deactivated, your card may be reactivated if you provide the CTA with a valid credit card number.
Switching Your Fare Choice
You can switch your card’s fare choice (Pay-Per-Use or 30-Day Pass) at any time.
If you switch from a 30-Day Pass to Pay-Per-Use, the Pay-Per-Use function will begin with the first ride taken using your CCP card upon completion of the current 30-day cycle for your 30-Day Pass. Because a new 30-Day Pass is automatically reloaded, if you are switching to Pay-Per-Use, you are encouraged to make the change prior to the 27th day of the 30-day cycle for your pass. However, if you switch to Pay-Per-Use after the 27th day of your pass cycle, but before the end of the 30th day, your account will be charged with the then current cost of a 30-Day Pass instead of the reload amount you elected for Pay-Per-Use. This amount will be available for Pay-Per-Use fares upon completion of the current 30-day cycle for your pass.
If you switch from Pay-Per-Use to a 30-Day Pass, you authorize the CTA to charge your credit card an initial amount equal to the difference between the then current cost of a 30-Day Pass and the amount remaining in your account after all Pay-Per-Use rides have been properly accounted for. Your 30-Day Pass function will begin the first time your CCP card is used after you submit the change. If you are a Transit Benefit Program customer, your account will be debited the then current cost of a 30-Day Pass when you take your first ride following the change. Unless you provide the CTA with a valid credit card number to backup your Transit Benefit Program funds, the change will not be effective if you have insufficient funds in your CCP account.
Passback Using Your CCP Card
You may use your CCP card to pay for up to seven concurrent transit rides on the same bus route or from the same rail station at the “same time.”Your CCP account will be charged for each of these concurrent rides as they are considered “passback rides.”
Passbacks on a 30-Day Pass. If you have chosen the 30-Day Pass function, the first ride taken with your CCP card will be recorded as an unlimited ride. All other concurrent rides taken using your CCP card on the same bus route or at the same rail station at the “same time” will be recorded as a “passback ride.”The appropriate fare (full fare or transfer) for concurrent rides recorded as “passback rides” will be deducted from your CCP account. Your credit card will then be charged an amount necessary to bring your total CCP account balance back to $10, which will be available for future fare transactions. If you are a Transit Benefit customer, additional rules may apply. (See “RTA/CTA Transit Benefit Fare Program Participants” below.)
If Your CCP card is Lost, Stolen, or Damaged
If your CCP card is lost, stolen, or damaged, you must notify the CTA as soon as reasonably possible by going to www.chicago-card.com and submitting a customer service request or by calling 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1 (1-888-282-8891)), Monday through Friday, 7:00 a.m. to 8:00 p.m., or by visiting the CTA Sales Center located at 567 W. Lake Street, 2nd floor, Monday through Friday, 8 a.m. to 4:30 p.m. Please bring a photo I.D. with you for this transaction.
Once you notify the CTA that your CCP card is lost, stolen, or damaged, your CCP card will be turned off and it will no longer work. Once your CCP card is turned off, it may not be reactivated or used again. If your card has been turned off, you will need to obtain a replacement CCP card. Your CCP account will be charged for rides taken until you properly notify the CTA that your CCP card is lost, stolen, or damaged. You will not, however, be responsible for unauthorized use of your lost or stolen CCP card after you make a proper report to the CTA. Damaged CCP cards should be mailed to the CTA Chicago Card Operations Center, 901 W. Division Street, Chicago IL, 60642-4216.
You will be charged a non-refundable $5 replacement fee to obtain a new CCP card. Your new CCP card will include the balance of your old CCP card at the time you properly reported it lost, stolen, or damaged. You must provide CTA Customer Service with the personal identification number (“PIN”) for your CCP account in order to get it replaced. CTA will attempt to mail replacement CCP cards within 5-7 business days of the customer’s notice to CTA that the CCP card was lost, stolen or damaged.
If you do not receive your replacement CCP card within seven business days after you report that it is lost, stolen or damaged contact CTA Customer Service by calling 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1(1-888-282-8891)), Monday through Friday, 7 a.m. to 7 p.m..
30-Day Pass Users. If your fare choice was for a 30-Day Pass at the time your CCP is lost, stolen, or damaged, your pass will not be reset or suspended. If you would like to be credited for the days between when your card was lost, stolen or damaged and when your new card was received, please submit a service request or contact CTA Customer Service by calling 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1(1-888-282-8891)), Monday through Friday, 7 a.m. to 7 p.m..
Checking CCP Account Balances
You may check your account balance on-line at www.chicago-card.com or by calling 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1 (1-888-282-8891)), Monday through Friday, 7 a.m. to 7 p.m.. Your on-line transaction history may not reflect all transactions. The CTA may send you e-mail notifications regarding CCP account issues, including but not limited to the following: (1) account balances of $0; (2) pending credit card expiration dates; (3) problems with the credit card number you provided; (4) maximum CCP balance limits; (5) CCP card expiration notification; and (6) any other optional messages you have elected to receive.
Canceling Your CCP Account
You may cancel your CCP account or a particular CCP card on your CCP account at any time by going on-line to www.chicago-card.com or by calling CTA Customer Service at 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1 (1-888-282-8891)). If you cancel your CCP account, the remaining value in your CCP account will continue to be available for transportation on CTA or Pace. When the CCP account reaches $0, the CTA will turn off your respective CCP card. You will have access to your transaction history until your respective CCP card has been turned off and your CCP account access terminated. You are responsible for all rides taken using your CCP card even if it has been cancelled.
RTA/CTA Transit Benefit Fare Program Participants
The following additional terms apply to customers who elect to have pre-tax dollars from their paychecks loaded into their CCP accounts by their employers as part of the RTA/CTA Transit Benefit Fare Program.
Although you can have up to five cards linked to one CCP account, only one of those cards can be loaded with Transit Benefit Fare Program funds.If another person on your CCP account wishes to join the Transit Benefit Fare Program, he/she must obtain a separate CCP account.
CTA disclaims any responsibility for your employer’s failure to assign RTA/CTA Transit Benefit Fare Program dollars to your account in a timely and consistent manner.
A maximum balance of $300 may be stored in your CCP account. Your account will be suspended from reloading additional Transit Benefit dollars once your account balance reaches $300. That suspension will be removed after your balance falls below $300.If your account is suspended for more than five (5) consecutive months, it will be canceled from the RTA/CTA Transit Benefit Fare Program.
If you are an RTA/CTA Transit Benefit Fare Program customer and have provided the CTA with a valid credit card number to back up your CCP account, the CTA will charge that credit card only if and when your CCP account balance falls below $0. If your CCP account balance falls below $0, your credit card will be charged an amount necessary to bring the balance of your CCP account to $10, which will be available to pay for future fares.
If you have elected not to provide a credit card to back up your CCP account, your CCP card will be deactivated once your CCP account balance reaches $0. Your CCP card will remain deactivated until additional funds are added to your CCP account or you provide the CTA with a valid credit card number to reload your CCP account. You will remain responsible for any rides taken using your CCP card and any funds added to your account will be used to cover any negative balances reflected on your account. If you elected for your CCP card to function as a 30-Day-Pass, the CTA reserves the right to change your card to Pay-Per-Use if there are insufficient funds in your CCP account to purchase a 30-Day-Pass after negative balances are paid in full.
Like all CCP card holders, you are responsible for paying the $5 replacement fee if your CCP card is lost, stolen, or damaged. Your employer may automatically add the $5 fee to your elected pre-tax deduction.
Your participation in your employer's Transit Benefit Program and your use of Transit Benefit Program dollars is subject to certain laws, rules, and regulations including Section 132 of the Internal Revenue Code, 32 U.S.C. § 132. The CTA disclaims any and all liability for the failure of you or your employer to follow any and all laws, rules or regulations that govern your Transit Benefit Program dollars and/or your employer's Transit Benefit Program. Your pre-tax payroll funds may only be used to pay for rides you take to and from work and work-related purposes. The CTA reserves the right to suspend your CCP account for misuse of Transit Benefit Program funds or to take any other appropriate action.
To cancel a CCP account with Transit Benefit pre-tax dollars in it, you must first have your employer remove you from its Transit Benefit Program. Once your employer has cancelled your ability to receive pre-tax dollars in your CCP account, you will be able to cancel your CCP account.
CTA cannot issue refunds for Transit Benefit Fare Program pre-tax dollars.It is your responsibility to apply for a refund in accordance with your company’s policy and applicable law.
The CTA has transitioned to a new fare system and provided notice that the Chicago Card Plus would no longer be accepted to pay fares as of July 1, 2014. As provided by the Chicago Card Plus Terms and Conditions, the CTA may modify the terms and conditions at any time without advance notice. Accordingly, the “Termination” provision of these Terms and Conditions is modified as follows:
CTA may terminate this Agreement and/or the Chicago Card Plus program at any time and for any reason. Upon such termination, CTA will not refund any value remaining on your Chicago Card Plus. If you have a registered Ventra Account, you may transfer any remaining value on your Chicago Card Plus to that Ventra Account by visiting the Ventra website (www.ventrachicago.com) and logging into your Ventra Account. If you do not transfer any remaining value on your Chicago Card Plus to your registered Ventra Account by December 1, 2014, or if you do not have a registered Ventra Account, a Ventra Account will be created for you and any remaining value on your Chicago Card Plus will be transferred to it. You may gain access to any such Ventra Account by calling 1-877-NOW-VENTRA (1.877.669.8368) and providing the identifying information associated with your Chicago Card Plus.
This modification will be effective as of December 1, 2014.
This Agreement shall be governed and construed in accordance with the laws of the State of Illinois. Venue shall lie in Cook County, Illinois.
Personal information you give to CTA when you purchase your CCP card may be linked to information about the use of your CCP card. CTA will use that information to implement CTA’s policies allowing for the recovery of balances on lost or stolen cards. Information concerning your CCP account that is available on-line will be protected through the use of user names, passwords and PIN numbers that you choose. By providing us with your e-mail address, you agree to receive information concerning your CCP account and the CCP program by e-mail.
THE CTA EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR CONFORMITY WITH MODELS OR SAMPLES. YOU AGREE TO INDEMNIFY AND HOLD THE CTA HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE, LOSS, COSTS, EXPENSE, OR LIABILITIES RELATING TO, ARISING FROM, OR AS A RESULT OF YOUR USE OF YOUR CCP CARD.
You agree to pay any costs, including reasonable attorneys' fees, incurred by the CTA to enforce the terms of this Agreement.
The invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.
The CTA reserves the right to change these terms and conditions at any time without advance notice of its intent to do so. If CTA decides to change these terms and conditions, however, CTA will post the new terms and conditions on www.chicago-card.com at least 30 days before they become effective.
This Agreement cannot be assigned.
Use of the CCP card is subject to all applicable tariffs, terms, conditions, rules, regulations, policies, and procedures.