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FAQ's

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Account Management



Each Chicago Card Plus is linked to an online account that allows you to do as little or as much as you desire to manage your account.


View Transaction History
Go online to view your transaction history for each card in your account and track expenses for business purposes. Please note: There may be a small delay in the posting of transaction data.



Manage Personal Information
Easily change all personal information (including card PIN, phone number, e-mail address, mailing address and credit card information) either by logging on to your account or by calling 1-888-YOUR-CTA (1-888-968-7282), TTY: 1-888-CTA-TTY1 (1-888-282-8891), Monday through Friday, 7 a.m. to 8 p.m.



Change Fare Options
Depending on your travel needs, you can easily switch between the Pay-Per-Use and 30-Day Pass fare choices by logging on to your account or by calling 1-888-YOUR-CTA (1-888-968-7282), TTY: 1-888-CTA-TTY1 (1-888-282-8891), Monday through Friday, 7 a.m. to 8 p.m.   Click here for more information on fare choices.



Order Additional Cards
Order up to five cards per account for family members, business associates or employees on the same Chicago Card Plus account (only one credit card per account can be used for reloading value). Unless otherwise indicated by the CTA, the $5 purchase fee for additional Chicago Card Plus on an existing account is waived.



Receive Replacement Cards
Easily replace a card with the balance that was available when the CTA was first notified, minus a $5 replacement fee. Log on to your account or call 1-888-YOUR-CTA (1-888-968-7282), TTY: 1-888-CTA-TTY1 (1-888-282-8891), Monday to Friday, 7 a.m. to 8 p.m. Replacement cards can be picked up at CTA headquarters or received through the mail. There is a $5 fee for a replacement card.




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