Chicago Card® Terms and Conditions
These terms and conditions, along with your order form, constitute your Chicago Card Agreement. Please read this Agreement carefully and keep a copy for your records. If you have not already accepted these terms and conditions when you ordered your Chicago Card, your initial use of your Chicago Card, or your failure to return your unused Chicago Card to the CTA within 10 days of receipt, will constitute acceptance of these terms and conditions. Failure to comply with this Agreement may result in termination of your account.
When you apply for and use a Chicago Card, you agree as follows:
Applying for a Chicago Card
Unless otherwise indicated by the CTA, the $5 purchase fee for Chicago Card is waived for first-time users who register their card. All information that you provide to the CTA in connection with your Chicago Card is subject to investigation and verification by the CTA. You agree to inform the CTA in writing or on-line of any change to the information set forth in your Chicago Card order form.
Using your Chicago Card
Chicago Cards expire in approximately four years. The expiration date of your Chicago Card may be checked at Passenger Information Units ("PIUs") near the Customer Assistance kiosks in most CTA rail stations, online at www.chicago-card.com/cc, or by contacting 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1), Monday through Friday, 7 a.m. to 7 p.m..
A maximum balance of $300 may be stored on your Chicago Card. Card values on Transit Cards, Chicago Cards and/or Chicago Card Plus® cards may not be combined to pay fares. Do not insert your Chicago Card into any CTA fare equipment. You will be required to pay a $5 fee to replace a Chicago Card that was inserted into CTA fare equipment. CTA reserves the right to inspect your Chicago Card at any time for damage and abuse.
How to replace your expiring Chicago Card
Unless otherwise notified by the CTA, no earlier than 45 days prior to expiration of your Chicago Card, you may obtain a new, zero-value Chicago Card by:
· Calling 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1), Monday through Friday, 7 a.m. to 7 p.m..;
· Visiting the CTA Sales Center at 567 W. Lake Street, 2nd floor, Monday through Friday, 8 a.m. to 4:30 p.m.; or
· Going online to www.chicago-card.com/cc. Click on the Expiring Cards link and follow the screen prompts.
If you come to the CTA Sales Center to obtain your new, zero-value Chicago Card, you will receive it immediately. If you call 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1), or order your new Chicago Card online, your new Chicago Card will be mailed to you within 5 - 7 business days.
Customers are encouraged to use the remaining value on their expiring Chicago Cards prior to the cards’ expiration.
If, however, you have a balance remaining on your Chicago Card at the time it expires, you can recover the remaining balance by:
· Visiting the CTA Sales Center located at 567 W. Lake Street, 2nd floor, Monday through Friday, 8 a.m. to 4:30 p.m. If you have already received a new Chicago Card, please present your expired Chicago Card along with the new card and your balance will be transferred. If you have not received a new Chicago Card, you will be given a new Chicago Card with your remaining balance. Please bring a photo I.D. with you for this transaction.
· Calling 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1), Monday through Friday, 7 a.m. to 7 p.m.. If you have not already received a new Chicago Card, a Chicago Card with your remaining balance on it will be mailed to you within 5-7 business days. If you have already received a replacement zero-value Chicago Card, and do not wish to visit the CTA Sales Center to transfer the balance remaining on your expired Chicago Card, a Transit Card with the appropriate adjusted value from your expired Chicago Card will be mailed to you within 5 - 7 business days.
Stored Value Replacement for Lost, Stolen or Damaged Chicago Cards
Your Chicago Card must be registered to replace stored value on a Chicago Card that is lost, stolen or damaged. The value stored on Chicago Cards that are lost, stolen or damaged, and that are not registered cannot be replaced, refunded or redeemed for cash. You must also provide the CTA with your personal identification number ("PIN") and your name to replace value on a registered lost, stolen or damaged Chicago Card. If registered, a replacement Chicago Card will be issued with the value that was on the lost, stolen or damaged Chicago Card at the time the CTA was properly notified that the Chicago Card was lost, stolen or damaged, less a $5 non-refundable replacement fee.
If your Chicago Card is lost, stolen or damaged, you must notify the CTA as soon as reasonably possible by going to www.chicago-card.com and submitting a customer service request or by calling 1-888-YOUR-CTA (1-888-968-7282) (TTY: 1-888-CTA-TTY1), Monday through Friday, 7 a.m. to 7 p.m.., or by visiting the CTA Sales Center located at 567 W. Lake Street, 2nd floor, Monday through Friday, 8 a.m. to 4:30 p.m. Please bring a photo I.D. with you for this transaction.
Once you notify the CTA that your Chicago Card is lost, stolen or damaged, your Chicago Card will be turned off immediately and it will no longer work. Once your Chicago Card is turned off, it cannot be reactivated or used again. You may need to obtain a replacement Chicago Card. Your Chicago Card will be charged for rides taken until you properly notify the CTA that your Chicago Card is lost, stolen or damaged. You will not, however, be responsible for unauthorized use of your lost or stolen Chicago Card after you make a proper report to the CTA. Damaged Chicago Cards should be mailed to the CTA Chicago Card Operations Center, 901 W. Division Street, Chicago Il, 60642-4216. CTA will attempt to mail replacement Chicago Cards within 5 -7 business days of the customer’s notice to CTA that the Chicago Card was lost, stolen or damaged.
Passback on your Chicago Card
You may use your Chicago Card to pay for up to seven concurrent transit rides taken on the same bus route or from the same rail station at the “same time.” Your Chicago Card will be charged for each of these concurrent rides as they are considered “passback rides.”
The CTA has transitioned to a new fare system and provided notice that the Chicago Card would no longer be accepted to pay fares as of July 1, 2014. As provided by the Chicago Card Terms and Conditions, the CTA may modify the terms and conditions at any time without advance notice. Accordingly, the “Termination” provision of these Terms and Conditions is modified as follows:
CTA may terminate this Agreement and/or the Chicago Card program at any time and for any reason. Upon termination, any value remaining on your Chicago Card will be forfeited and CTA will not provide refunds.
This modification will be effective as of December 1, 2014.
This Agreement shall be governed and construed in accordance with the laws of the State of Illinois. Venue shall lie in Cook County, Illinois.
THE CTA EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED OR EXPRESS WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR CONFORMITY WITH MODELS OR SAMPLES. YOU AGREE TO INDEMNIFY AND HOLD THE CTA HARMLESS FROM AND AGAINST ANY AND ALL DAMAGE, LOSS, COST, EXPENSE OR LIABILITY RELATING TO, ARISING FROM OR AS A RESULT OF YOUR USE OF THE CHICAGO CARD.
You agree to pay any costs, including reasonable attorneys' fees, incurred by the CTA to enforce the terms of this Agreement.
The invalidity of any term or terms of this Agreement shall not affect any other term of this Agreement, which shall remain in full force and effect.
The CTA reserves its right to change these terms and conditions at any time without advance notice of its intent to do so. If CTA decides to change these terms and conditions, however, CTA will post the new terms and conditions on www.chicago-card.com at least 30 days before they become effective.
Use of the Chicago Card is subject to all applicable tariffs, terms, conditions, rules, regulations, policies and procedures.
This Agreement cannot be assigned to any other person.
This publication has been created for the exclusive use and distribution by the Chicago Transit Authority and/or its authorized vendors. Any unauthorized use is strictly prohibited.